Shipping policy
Last updated: 12 August 2026
We want you to know exactly what happens after you place an order. Please read the information below before buying.
Where we ship
We deliver to addresses within the United Kingdom only. Your order is sent to the delivery address you enter at checkout.
Where your order ships from
parkdalehouse is a Netherlands-registered business selling to customers in the United Kingdom. Orders are dispatched from our fulfilment partners' warehouses, which are located both inside and outside the United Kingdom.
All duties and taxes are included in the price you pay at checkout. You will never be asked to pay import charges, customs fees or handling fees when your parcel is delivered.
Processing time
Every order is checked and dispatched within 1 to 3 business days (Monday to Friday). Orders are not processed or dispatched on weekends or public holidays. As soon as your parcel leaves the warehouse you will receive an email with your tracking number.
Delivery times and cost
| Destination | Service | Estimated delivery | Cost |
|---|---|---|---|
| United Kingdom | Tracked standard delivery | 5 to 12 business days | Free |
Total time from order to doorstep: 6 to 15 business days (processing plus transit, Monday to Friday). Standard delivery within the United Kingdom is free of charge on every order. All prices and any shipping costs are shown and charged in GBP.
Carriers
Parcels are delivered by a tracked courier service. The carrier handling your order depends on the item, its size and your delivery address, so we cannot guarantee a specific carrier in advance. The carrier and tracking number for your order are confirmed in your dispatch email.
Tracking your order
Once your order has been dispatched you will receive a confirmation email containing your tracking number. You can follow your parcel at any time using that number, or by contacting us with your order number.
Delays
The delivery times above are estimates, not guarantees. Delivery can take longer because of circumstances outside our control, such as carrier delays, incorrect or incomplete addresses, or severe weather. If your order has not arrived within 15 business days of dispatch, contact us and we will investigate it for you.
Failed or refused deliveries
If a parcel is returned to us because the address was incorrect or the delivery was refused, we will contact you to arrange redelivery or a refund of the item price.
Customer service
Questions about your order or delivery? Email info@parkdalehouse.com or call +44 7401 434847. We reply to all emails within one business day.
Opening hours (UK time): Monday to Friday 09:00–17:00, Saturday and Sunday 11:00–16:00.
Business information
parkdalehouse is a trading name of VD.PARK
Company registration number (KvK): 94926956
Registered address: Poldermanstraat 56, 1764 HC Breezand, The Netherlands
Email: info@parkdalehouse.com
Phone: +44 7401 434847