Refund policy
Last updated: 12 August 2026
This policy explains how to cancel an order, how to return an item and when you get your money back. Nothing in this policy affects your statutory rights as a consumer.
Your legal right to cancel (14 days)
Because you are buying at a distance, UK law gives you the right to cancel your order for any reason, without giving a reason and without penalty, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- You have 14 days from the day you receive your order to tell us you want to cancel.
- After telling us, you have a further 14 days to send the goods back.
- We refund you within 14 days of receiving the goods back (or of you proving you have sent them).
To cancel, simply email info@parkdalehouse.com with your order number and tell us you are cancelling. A clear statement by email is enough — you do not need a special form.
Our voluntary 30-day return period
On top of your legal rights we offer a 30-day return period: you have 30 days from receiving your order to request a return for any reason. This is in addition to, and does not replace, the statutory 14-day right described above.
How to return an item
Email info@parkdalehouse.com with your order number, which is in your order confirmation email. Once your return is approved we send you the correct return address and clear instructions. Please wait for approval before sending anything back, so we can make sure your parcel arrives at the right warehouse and is matched to your order.
Condition of returned goods
You are entitled to open the packaging and handle the item as you reasonably would in a shop, to check what it is and whether it works. Doing so does not affect your right to a refund.
If the value of the goods is reduced because you handled them more than was necessary — for example the item has been installed, wired in, used, or damaged — we may reduce your refund to reflect that loss in value. Please return items with their original parts and packaging where you still have them.
Who pays for return postage
- You pay the cost of returning the item if you simply changed your mind. A prepaid return label is not included with your order. We do not charge any restocking or administration fee.
- We pay the return cost, and arrange a replacement or full refund, if the item arrives faulty, damaged, incorrect, or is not what was described.
Because all duties and taxes are already included in the price you paid, there are no customs charges for you to deal with on a return.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, or is the wrong item or variant, contact us within 30 days of delivery with your order number and a photo of the problem. We will cover the return shipping and give you a replacement or a full refund, whichever you prefer. Under the Consumer Rights Act 2015 you may also have the right to reject faulty goods for a full refund within 30 days of delivery.
Refunds
Once your return arrives we inspect it within 2 to 5 business days. Approved refunds go back to your original payment method, including the standard delivery cost you originally paid where the whole order is returned. Depending on your bank or card provider it can take a further 3 to 10 business days for the money to appear on your statement. If more than 15 business days have passed since we confirmed your refund and you still have not received it, email info@parkdalehouse.com and we will chase it for you.
Items that cannot be returned
Custom-made or personalised items, and items sealed for hygiene reasons where the seal has been broken, cannot be returned unless they are faulty. We will always tell you on the product page if this applies.
Complaints
If you are not happy with how we have handled a return, email info@parkdalehouse.com with the subject line "Complaint" and we will respond within five business days.
Business information
parkdalehouse is a trading name of VD.PARK
Company registration number (KvK): 94926956
Registered address: Poldermanstraat 56, 1764 HC Breezand, The Netherlands
Email: info@parkdalehouse.com
Phone: +44 7401 434847